Support+
AI-Powered Customer Support
AI triage and routing with CRM context—resolve faster, fewer tabs.
Highest-risk tickets right now?
Top 3 · SLA · sentiment · ARR
Acme Corp · P1 · 94% churn risk
Payment failed and there were three negative CSATs in seven days, while the exec sponsor stayed silent.
Globex · P2 · 88% backlog risk
This enterprise account has six open tickets and CSAT is trending down.
✓ Draft owner replies with policy-safe macros
Challenges from Traditional Help Desks
Queues grow. Customers churn. Agents burn out.
62%
Frustrated by slow replies
Customers expect fast answers; delays directly hurt satisfaction and retention.
54%
Tickets automatable
More than half of volume is repetitive—without automation, agents stay underwater.
Gartner Customer Service Research
8h
Avg. first response (legacy)
Long wait times erode trust—especially when competitors answer in minutes.
Support+
Stop firefighting. Start resolving.
One workspace for tickets, SLAs, knowledge base, and self-service portal—wired to CRM+ so agents see account and contact history without switching apps.
Right ticket, right agent
AI routing & SLAs
Intent, urgency, and skills in milliseconds—queues shrink without headcount spikes.
See churn before it spikes
Sentiment & risk
Flags frustration early, prioritizes VIPs, and keeps managers ahead of escalations.
Deflect without dead ends
Automation & KB
AI drafts, macros, and self-service that actually match your policies.
CRM+ without copy-paste
Account & contact context
When a requester email matches CRM+, tickets auto-link to the contact and account—open issues, tier, and ownership on one screen.
How Support+ Solves Every Problem
NeoMind™ on Ticket Desk, AI tools, KB, and portal—priority queue, SLA risk, and next best actions.
Examples below
Highest-risk tickets right now?
Top 3 · SLA · sentiment · ARR
Acme Corp · P1 · 94% churn risk
Payment failed and there were three negative CSATs in seven days, while the exec sponsor stayed silent.
Globex · P2 · 88% backlog risk
This enterprise account has six open tickets and CSAT is trending down.
✓ Draft owner replies with policy-safe macros
How Support+ Compares
AI routing, speed, and price—where we win, row by row. No spin.
| Feature | Support+ BEST | Zendesk | Freshdesk | Intercom | Zoho Desk |
|---|---|---|---|---|---|
| AI Ticket Routing | ✓ | Add-on | Add-on | Limited | Limited |
| Setup Time | 2 hours | 6+ months | 2-4 weeks | 1-2 weeks | 1-2 weeks |
| Starting price | Team · £4,800 for the year | $80/user/mo | $50/user/mo | $49/user/mo | $14/user/mo |
| Sentiment & intent AI | ✓ | Einstein AI | Limited | Basic | Basic |
| Smart Automation & macros | ✓ | Limited | Basic | Basic | Basic |
| Unified inbox & sync | ✓ | ✓ | ✓ | ✓ | ✓ |
| Responsive agent workspace | ✓ | ✓ | ✓ | ✓ | ✓ |
| Setup Fees | $0 | $5,000+ | $0 | $0 | $0 |
| Real-time AI assist | ✓ | Delayed | Basic | Basic | Basic |
| 24/7 AI + human escalation | ✓ | Premium only | Enterprise only | Paid add-on | Higher tiers |
| Easy workflow customization | ✓ | Complex | ✓ | ✓ | ✓ |
| Training Required | None | 2-4 weeks | 3-5 days | 1-2 days | 3-5 days |
Why Everyone's Switching to Support+
CSAT, speed, and deflection—without another bolt-on stack.
Speed
73%
Faster Responses
AI routing + suggested replies cut wait time so customers feel heard immediately.
Lift
89%
Higher CSAT
Priority handling for at-risk conversations—before complaints go public.
Focus
54%
Tickets Deflected
Knowledge base and self-service handle the repetitive—agents stay on complex and VIP work.
Impact
2.5x
Agent Productivity
Same team, higher throughput: macros, context, and AI drafts in one place.
Join Thousands Who've Already Made The Switch
Support leaders who stopped juggling five tools—and started delivering.
We cut first-response time by 68% in 30 days. Routing alone paid for the switch.
Sarah Chen
VP Customer Experience, TechRetail Inc.
Finally a help desk my agents love. AI suggestions are accurate enough to trust on day one.
Michael Rodriguez
Head of Support, Global SaaS
Sentiment alerts saved two enterprise accounts last quarter—we saw the risk before churn.
Jennifer Park
Director of CX, CloudOps Co.
FREQUENTLY ASKED QUESTIONS
Questions? We've Got Answers!
Everything you need to know about Support+ and how it transforms your support operations
How quickly can I deploy Support+ across my team?
How accurate is AI routing and what signals does it use?
Does Support+ integrate with our CRM, billing, and chat stack?
How do you handle security, retention, and compliance?
Can we migrate historical tickets without downtime?
What's included in pricing—any hidden fees?
Can we try Support+ risk-free?
What do Smart Prioritization, Sentiment Alerts, and Auto Routing actually do?
Ready to Transform Customer Support?
Join 5,000+ support teams who've already made the switch. Start your free trial today—no credit card required.
14-day free trial
No credit card required
Setup in 2 hours
Frequently asked questions
How quickly can I deploy Support+ across my team?
Most teams are live in under 2 hours: Step 1: Import tickets, users, and macros from Zendesk, Freshdesk, Intercom, or CSV—or start natively in Support+. Step 2: Connect web and email, then wire your integrations (Zendesk, Freshdesk, Jira Service Management, Intercom, Help Scout, ServiceNow, Zoho Desk, Gorgias, Salesforce Service Cloud, Front, HubSpot Service Hub, Sprinklr, and more)—OAuth where available. Step 3: Invite agents, set teams, and tune routing rules. NeoMind™ is contextual on every Support+ page—Ticket Desk, AI tools, knowledge base, and portal—no engineering project required.
How accurate is AI routing and what signals does it use?
Typical routing accuracy exceeds 90% once a few weeks of data are ingested: • Ticket content: language, category, urgency, product area, attachments • Customer context: tier, ARR, open issues, satisfaction history • Agent graph: skills, languages, shift, workload, SLA performance • Real-time state: queue depth, outages, and policy-based overrides The model keeps improving as you resolve and label outcomes.
Does Support+ integrate with our CRM, billing, and chat stack?
Yes—built for T1U’s unified stack and external tools you already run: • CRM+: tickets auto-link to contacts and accounts when the requester email matches—see tier, open issues, and ownership without leaving Support+. • Support connectors: Zendesk, Freshdesk, Jira Service Management, Intercom, Help Scout, ServiceNow, Zoho Desk, Gorgias, Salesforce Service Cloud, Sprinklr, Front, HubSpot Service Hub, and more—with sync jobs and health checks. • Platform-wide: Finance+, HR+, projects, and 600+ integrations across the T1U ecosystem plus REST APIs and webhooks. Bi-directional sync keeps customer and subscription context next to every ticket where your integration is enabled.
How do you handle security, retention, and compliance?
Enterprise controls are first-class: • SOC 2 / ISO 27001 aligned controls, GDPR-ready processing • Encryption in transit (TLS 1.3) and at rest (AES-256) • SSO (SAML/OIDC), SCIM, RBAC, field-level policies • Immutable audit trails, data residency options, and export on demand We sign DPAs and support HIPAA-aligned deployments where required.
Can we migrate historical tickets without downtime?
Yes—white-glove migration is included on most plans: We migrate tickets, users, organizations, tags, macros, and knowledge articles. Typical windows: 2–5 business days depending on volume and API limits. Dual-run options let you validate SLAs before cutover. Zero-downtime cutovers are standard for teams under ~5M tickets.
What's included in pricing—any hidden fees?
Start with Site if you only need the website kit: form, Book a visit, calendar, chat, and CRM. Choose Team for up to 10 people, Company for 11–25, or Organisation for 26–50. Team, Company, and Organisation are the same full product. The price follows how many people deliver the work. Site · One site, one user: £790 for the year Team · Up to 10 people: £4,800 for the year Company · 11–25 people: £9,600 for the year Organisation · 26–50 people: £18,000 for the year All twelve modules and NeoMind AI are included. Headcount is the only difference between those three plans. It is the same plan. Paying each month is twelve invoices and costs 20% more across the year than paying once. Pay the year if you want the lower total. Talk to us. The public cards stop at Organisation.
Can we try Support+ risk-free?
14-day trial: full platform, bring your own channels, no card required. Cancel anytime—export your data in standard formats. Annual billing saves ~20% and adds priority success coverage.
What do Smart Prioritization, Sentiment Alerts, and Auto Routing actually do?
They are first-class AI surfaces in Support+: priority recommendations with SLA risk signals, sentiment alerts you can acknowledge, and routing insights with suggested rules—backed by APIs your team can apply in one click. Together they reduce firefighting: see what to tackle first, who sounds frustrated, and which tickets match routing patterns before SLAs slip.