/
/
Article
Email+ · Inbox & CRM context
Email+ Glossary
Inbox, deliverability, and collaboration vocabulary
Terminology for how Email+ routes conversations, runs sequences, and connects threads to CRM+—pair with the Email+ module guide.
30 terms match your filters
A
A
Alias / Shared Address
Teams & mailboxes
An address that routes mail into shared queues such as support@ or sales@ while preserving member identities behind the scenes.
Attachment Policy
Trust & safety
Controls for size, type, and malware scanning before files enter Drive+ or local clients.
C
C
Calendar Integration
General
Two-way sync of invites and availability so scheduling respects focus time and time zones.
Conversation Thread
Email+ workflows
A chronological chain of related messages about one topic or record—Email+ attaches CRM context to the entire thread.
CRM-Linked Email
Email+ workflows
Messages stored or surfaced next to account, deal, or case records so revenue teams share one timeline.
D
D
Delegation
Teams & mailboxes
Granting someone permission to send or respond on behalf of another mailbox with audit visibility.
Deliverability
Performance
Practices and signals—auth, reputation, engagement—that determine whether messages reach the inbox instead of spam.
DKIM
Trust & safety
DomainKeys Identified Mail signs messages cryptographically so recipients can detect tampering and prove origin.
DMARC
Trust & safety
Domain-based Message Authentication tells receivers how to treat SPF/DKIM failures and enables aggregate forensic reporting.
Domain Warm-Up
Performance
Gradually increasing send volume on a new domain or IP to build reputation before large campaigns.
E
E
Encryption at Rest
Trust & safety
Protecting stored messages and attachments with keys managed through your security policies.
H
H
Handoff to Support / Success
Teams & mailboxes
Structured transfer of a conversation when ownership changes, preserving SLA clocks and case numbers.
Hard / Soft Bounce
Performance
Permanent delivery failures (unknown recipient) vs temporary issues (mailbox full)—both impact list hygiene.
I
I
IMAP
Protocols & plumbing
Internet Message Access Protocol that synchronizes folders between server and clients while mail stays centrally stored.
Inbox Filter
General
Saved queries that spotlight priority mail such as exec escalations or renewal dates.
L
L
Label / Tag
General
User-defined markers that segment mail for views and automations without duplicating threads.
M
M
Merge Field
Email+ workflows
Placeholder tokens populated from CRM or HR data when a campaign or reply is generated.
Message Audit Trail
Trust & safety
Immutable history of access, exports, and admin changes for regulated industries and security reviews.
MIME
Protocols & plumbing
Multipurpose Internet Mail Extensions describe non-ASCII bodies and attachments so clients render rich HTML and files reliably.
Mobile Push & Focus
Email+ workflows
Device notifications that respect quiet hours while surfacing VIP or SLA-breached threads.
O
O
Open & Click Rates
Performance
Engagement metrics for campaigns; used carefully with privacy-friendly tracking policies.
P
P
Phishing & BEC
Trust & safety
Business email compromise attacks impersonate leaders or vendors—training plus ML classifiers reduce risk.
R
R
Routing Rule
Email+ workflows
Logic that tags, files, or escalates mail based on keywords, customer tier, or CRM stage.
S
S
Send Throttling
Performance
Limiting throughput to avoid spikes that trigger provider spam heuristics during bulk sends.
Sequence / Drip
Email+ workflows
Automated multi-step outreach with pauses and exit rules; Automate+ can sync outcomes back to CRM+.
Shared Inbox
Teams & mailboxes
A collaborative queue where teammates claim conversations, leave notes, and track SLAs similar to Support+.
SMTP
Protocols & plumbing
Simple Mail Transfer Protocol: the standard way servers relay outgoing email between systems.
SPF
Trust & safety
Sender Policy Framework lists which hosts may send mail for a domain, reducing spoofed-from abuse.
T
T
Template & Snippet
Email+ workflows
Reusable content blocks and shortcuts that keep tone consistent while allowing personalization tokens.
Tone Assistance
Email+ workflows
AI suggestions that adjust phrasing for clarity or empathy while a human approves the send.
Related Email+ resources
Go deeper with the Email+ product surface and the implementation-style module guide.
Email+ module guide
Scope, workflows, and CRM-connected messaging patterns.
·Email+ product page
Positioning, primary features, and integrations.
·Knowledge base home
All guides and glossaries across T1U.
Ship Email+ alongside the rest of the OS
Connect inbox, CRM+, and Automate+ so revenue teams never lose context.
Ready to Ship with Confidence?
Join thousands of teams who replaced status theater with on-time delivery. Start your free trial—no credit card required.
14-day free trial
No credit card required
Setup in 2 hours