Terms of Service

How you may use T1U products and websites

These terms govern use of T1U’s websites (including www.t1u.com and www.t1u.ai), the cloud workspace, optional sandbox or trial environments, NeoMind™ and module features (CRM+, Finance+, HR+, and related products), APIs, and integrations you connect.

Last updated: April 13, 2026 · Effective: April 13, 2026

Key Terms Overview

Subscriptions, acceptable use, AI and integrations — the core rules for using T1U software and sites

User Rights & Responsibilities

Your account obligations and acceptable use guidelines

Payment & Billing

Subscription terms, pricing, and refund policies

Intellectual Property

Copyright, trademarks, and ownership rights

Legal & Liability

Disclaimers, limitations, and dispute resolution

On this page

Overview1. Acceptance2. Service3. Accounts4. Acceptable use5. Data & privacy6. Payment7. IP8. Availability9. Your content10. Termination11. Disclaimers12. Liability13. Indemnity14. Law & disputes15. Security16. Third parties17. Changes18. Export19. Force majeure20. Assignment21. Severability22. Entire agreement23. Updates24. API25. AI outputs26. Confidentiality27. Beta / sandbox28. DPA29. Feedback30. Contact

T1U Terms of Service

1. Acceptance of Terms

By accessing, browsing, or using T1U services ("Services"), including our website, platform, applications, and any related services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service ("Terms") and our Privacy Policy.

If you do not agree to these Terms, you must immediately discontinue use of our Services. These Terms constitute a legally binding agreement between you and T1U Inc.

Important: These Terms apply to all users including browsers, registered users, paying customers, partners, vendors, and contributors of content.

2. Description of Service

T1U provides a comprehensive AI-powered enterprise resource planning (ERP) platform that includes, but is not limited to:

Core modules

• Customer Relationship Management (CRM+)
• Project Management (Project+)
• Financial Management (Finance+)
• Human Resources (HR+)
• Inventory Management (Stock+)

Advanced features

• AI Assistant (NeoMind AI)
• Business Analytics (Insights+)
• Process Automation (Automate+)
• Document Management (Drive+)
• Customer Support (Support+)

We reserve the right to modify, suspend, or discontinue any aspect of the Services at any time, with or without notice, though we will make reasonable efforts to notify users of material changes.

3. User Accounts and Registration

To access certain features of our Services, you must create an account. You agree to:

• Provide accurate, current, and complete registration information
• Maintain and promptly update your account information
• Maintain the confidentiality of your account credentials
• Accept responsibility for all activities under your account
• Notify us immediately of any unauthorized use or security breach
• Be at least 18 years old or have legal guardian consent
• Not share account credentials with unauthorized parties

We reserve the right to suspend or terminate accounts that violate these Terms or are inactive for extended periods (24 months).

4. Acceptable Use Policy

You agree to use our Services only for lawful purposes and in accordance with these Terms. You expressly agree not to:

• Violate any applicable local, state, national, or international law or regulation
• Infringe upon or violate intellectual property rights of T1U or third parties
• Transmit any material that is defamatory, obscene, fraudulent, or harmful
• Interfere with, disrupt, or create undue burden on the Services or networks
• Attempt to gain unauthorized access to systems, accounts, or networks
• Use Services for competitive intelligence, benchmarking, or building competing products
• Reverse engineer, decompile, disassemble, or derive source code from the Services
• Scrape, spider, or use automated means to access the Services without permission
• Upload viruses, malware, or any malicious code
• Impersonate any person or entity or misrepresent affiliation
• Collect or harvest personal information without consent
• Use the Services to spam, phish, or engage in fraudulent activities

Violation of this Acceptable Use Policy may result in immediate suspension or termination of your account and legal action.

5. Data and Privacy

Your use of our Services is also governed by our Privacy Policy, which is incorporated into these Terms by reference. By using our Services, you consent to:

• Collection and use of your data as described in our Privacy Policy
• Processing of your data to provide, maintain, and improve our Services
• Transfer of data to trusted service providers and partners
• International data transfers with appropriate safeguards
• Use of cookies and tracking technologies as disclosed

You retain ownership of your data and content. You can request data deletion at any time, subject to legal retention requirements and backup retention periods (up to 90 days).

6. Payment Terms and Subscriptions

Subscription plans

• Subscription fees are billed in advance (monthly or annually)
• All fees are in USD unless otherwise specified
• Fees exclude applicable taxes (added at checkout)
• Price changes communicated 30 days in advance
• Automatic renewal unless cancelled

Refund policy

• All fees are non-refundable except as required by law
• Pro-rated refunds for annual plans (first 30 days)
• No refunds for partial months of service
• Disputed charges must be reported within 60 days
• Refund processing takes 7–14 business days

Free trial terms

• Free trials available for new customers (14–30 days depending on plan)
• Feature and usage limitations may apply during trial
• Automatic billing begins after trial unless cancelled 24 hours before trial end
• One trial per customer/organization
• Trial extensions at our sole discretion

Payment failure — Failure to pay may result in: (1) immediate service suspension, (2) account downgrade to free tier with data access limitations, (3) account termination after 30 days, and (4) debt collection efforts including late fees.

7. Intellectual Property Rights

The Services and all content, features, and functionality (including software, text, displays, images, video, audio, design, and the selection and arrangement thereof) are owned by T1U Inc., its licensors, or other content providers and are protected by copyright, trademark, patent, trade secret, and other intellectual property laws.

Our rights

• T1U owns all platform IP
• All improvements remain our property
• Feedback becomes our IP
• Algorithms and AI models proprietary

Your rights

• You retain ownership of your data
• You own content you create
• You control data access and sharing
• You can export/delete your data

License grant: Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Services for your internal business purposes only.

8. Service Availability and Support

We strive to provide reliable and consistent service availability:

• Scheduled maintenance communicated 72 hours in advance
• Support provided according to your subscription tier
• Service credits for downtime exceeding SLA commitments
• Emergency maintenance may occur without advance notice

We reserve the right to modify, suspend, or discontinue any feature or functionality with reasonable notice (typically 90 days for material changes).

9. User Content and Conduct

When you submit, upload, or post content to our Services ("User Content"), you:

• Retain all ownership rights to your User Content
• Grant us a license to use, store, and process your content to provide the Services
• Represent that you have all necessary rights and permissions
• Agree your content does not violate any laws or third-party rights
• Accept liability for all content you submit

We reserve the right to remove any User Content that violates these Terms, applicable laws, or our community guidelines without prior notice.

10. Termination and Account Closure

Your rights to terminate

• Cancel subscription anytime from account settings
• Cancellation effective at end of billing period
• Data export available for 30 days after cancellation
• No penalties for early termination

Our rights to terminate

• Immediate termination for Terms violations
• Suspension for non-payment (10 days notice)
• Termination for fraudulent activity
• Service discontinuation (90 days notice)

Survival: Provisions regarding intellectual property, disclaimers, limitations of liability, indemnification, and dispute resolution survive termination.

11. Warranties and Disclaimers

IMPORTANT LEGAL NOTICE
THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO:

• No warranty of merchantability or fitness for a particular purpose
• No warranty of uninterrupted, secure, or error-free operation
• No warranty regarding accuracy, reliability, or completeness of content
• No warranty that Services will meet your specific requirements

Some jurisdictions do not allow exclusion of implied warranties, so some of the above exclusions may not apply to you.

12. Limitation of Liability

LIMITATION OF LIABILITY
TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT SHALL T1U INC., ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE FOR:

• Indirect, incidental, special, consequential, or punitive damages
• Loss of profits, revenue, data, or business opportunities
• Business interruption or loss of goodwill
• Any damages arising from use or inability to use the Services

Maximum liability: Our total liability shall not exceed the amount you paid for the Services in the 12 months preceding the claim, or $100 USD, whichever is greater.

13. Indemnification

You agree to defend, indemnify, and hold harmless T1U Inc., its affiliates, licensors, and service providers, and their respective officers, directors, employees, contractors, agents, licensors, suppliers, successors, and assigns from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or relating to:

• Your violation of these Terms or any applicable law
• Your violation of any third-party rights, including intellectual property
• Your User Content or use of the Services
• Any fraud or misrepresentation by you

14. Governing Law and Dispute Resolution

These Terms and any dispute arising out of or related to them shall be governed by and construed in accordance with the laws of the State of California and the United States, without regard to conflict of law principles.

Arbitration agreement

• Disputes resolved through binding arbitration (not court)
• Arbitration conducted in San Francisco, California
• Administered by American Arbitration Association (AAA)
• Class action lawsuits are waived
• Small claims court remains available (under $10,000)
• Injunctive relief may be sought in court

Opt-out: You may opt out of arbitration within 30 days of account creation by sending written notice to legal@t1u.ai or support@t1u.ai.

International users and mandatory local laws — T1U is offered worldwide. If you are a consumer or business subject to the mandatory laws of the European Economic Area, United Kingdom, Switzerland, Brazil, Australia, Japan, South Korea, or another country, nothing in these Terms (including choice of law or arbitration) limits any non-waivable rights or remedies those laws provide. Some jurisdictions allow you to bring disputes in local courts or before public authorities despite an arbitration clause. Where such rules apply to you, they take precedence to the minimum extent required.

15. Security and Data Protection

We implement industry-standard security measures to protect your data:

• Encryption: TLS 1.3 + AES-256
• Compliance: SOC 2 / ISO 27001
• Monitoring: 24/7 security

However, no method of transmission or storage is 100% secure. You acknowledge that you provide your information at your own risk.

16. Third-Party Services and Integrations

Our Services may integrate with or contain links to third-party services, applications, and websites. We are not responsible for:

• Content, privacy policies, or practices of third-party services
• Availability, performance, or functionality of third-party integrations
• Data shared with third parties per your authorization
• Damages arising from third-party service use

Your use of third-party services is subject to their respective terms and privacy policies. We recommend reviewing them carefully before connecting.

Google APIs and OAuth — If you use Google Sign-In or connect Google Workspace services (such as Gmail, Google Drive, or Google Calendar), you agree that T1U will access Google data only as described in our Privacy Policy (Google & OAuth section) and only for the features you enable. T1U's use of information received from Google APIs complies with the Google API Services User Data Policy, including Limited Use. You can revoke access at any time through your Google Account and T1U integration settings.

17. Modifications to Services

We reserve the right to modify, update, or discontinue the Services (or any features) at any time with or without notice. We will make reasonable efforts to:

• Provide 90 days notice for material changes or feature removals
• Notify via email and in-app notifications
• Provide migration paths for deprecated features
• Maintain backward compatibility when feasible

We shall not be liable for any modification, suspension, or discontinuance of the Services.

18. Export Compliance and Restrictions

The Services and underlying technology may be subject to U.S. export control laws and trade sanctions. You agree to comply with all applicable export laws and regulations. You represent that you are not:

• Located in a country subject to U.S. embargo or designated as "terrorist supporting"
• Listed on any U.S. government list of prohibited or restricted parties
• Using the Services for prohibited end uses (weapons, nuclear activities)

19. Force Majeure

T1U shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including but not limited to:

• Acts of God, natural disasters, epidemics, or pandemics
• War, terrorism, civil unrest, or government actions
• Internet or telecommunications failures
• Third-party service provider failures
• Cyberattacks, DDoS attacks, or security incidents

20. Assignment and Transfer

You may not assign, transfer, or delegate these Terms or your rights without our prior written consent. Any attempted assignment in violation of this section is void.

We may freely assign these Terms or our rights in connection with a merger, acquisition, corporate reorganization, or sale of assets, with notice to affected users.

21. Severability and Waiver

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.

Our failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.

22. Entire Agreement

These Terms, together with our Privacy Policy, Cookie Statement, and any other legal notices or agreements published by us, constitute the entire agreement between you and T1U Inc. concerning the Services and supersede all prior agreements and understandings.

23. Changes to Terms of Service

We may update or modify these Terms at any time. When we make changes:

• Changes will be posted on this page with updated "Last Updated" date
• Material changes will be communicated via email 30 days in advance
• In-app notification for significant changes
• Continued use after changes constitutes acceptance
• You may terminate if you disagree with changes

24. API Access, Keys, and Automation

Where we make application programming interfaces ("APIs"), webhooks, or CLI tooling available, your use is subject to these Terms, any published rate limits, and technical documentation we provide. API keys and tokens are confidential credentials; you must not share them outside your organization except to subprocessors bound by appropriate obligations.

• You are responsible for all traffic authenticated with your keys, including actions taken by scripts or no-code tools you configure.
• You may not probe, scan, or test our systems for vulnerabilities except through an authorized bug bounty or written permission.
• We may throttle, suspend, or revoke API access that risks stability, security, or fair use across customers.

25. AI-Assisted Features and Outputs

Certain features—including NeoMind AI, automations, summarization, classification, or generation—may use machine learning models. Outputs may be incorrect, incomplete, or not suitable for regulated decisions. You remain responsible for reviewing outputs, complying with law, and obtaining any consents required for processing personal data you submit to those features.

Do not rely on AI outputs as the sole basis for medical, legal, financial, employment, or safety-critical decisions without human review. You must not use the Services to build models that compete with T1U using data obtained through the Services except as expressly permitted in writing.

26. Confidentiality

Each party may receive non-public information about the other ("Confidential Information"). The receiving party will use reasonable care to protect Confidential Information and use it only to perform under these Terms. Confidential Information excludes information that is public without breach, independently developed, or rightfully received from a third party without duty.

We may reference you as a customer in generic marketing (e.g., logo on a customer page) only with your prior consent or as separately agreed in an order form.

27. Beta, Preview, and Sandbox Environments

We may offer preview, beta, demo, or sandbox workspaces with sample data or relaxed controls. Such environments are provided "as is," may be reset or discontinued at any time, and may not meet production security or availability commitments. You must not upload regulated, highly sensitive, or production-critical data to non-production environments unless we expressly agree in writing.

28. Data Processing and Security Addenda

Where we process personal data on your behalf as a processor, our data processing agreement ("DPA"), security exhibit, and subprocessors list (collectively, the "Data Protection Terms") apply when referenced in an order form or made available in-product. In case of conflict between these Terms and signed enterprise agreements, the signed agreement controls for that customer.

29. Feedback and Suggestions

If you provide feedback, ideas, or suggestions about the Services, you grant T1U a perpetual, irrevocable, worldwide, royalty-free license to use them without restriction or compensation, except where prohibited by law. We appreciate attribution but are not required to implement any suggestion.

30. Contact Information

For questions, concerns, or notices regarding these Terms of Service, contact:

T1U — Legal & compliance

• Email (legal): legal@t1u.ai
• Email (support): support@t1u.ai
• Email (privacy): privacy@t1u.ai

For operational notices (including security), use the addresses published on our Security page when available.

Questions About Our Terms?

Our legal team is available to help clarify any questions about our Terms of Service and how they apply to your use of T1U.

• Contact Legal Team
• Request a copy

Fair terms — Balanced and reasonable. Legal compliance — Fully compliant. Clear language — Easy to understand.

Questions About Our Terms?

Our legal team is available to help clarify any questions about our Terms of Service and how they apply to your use of T1U.

Contact Legal Team · Request a copy

Fair Terms

Balanced and reasonable

Legal Compliance

Fully compliant

Clear Language

Easy to understand